Return & Refund Policy

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries - we're here to help!

 

 

 

21-DAY RETURN POLICY AND OUR 20-DAY MONEY-BACK GUARANTEE

 

We provide a 100% satisfaction guarantee for 21 days or your money back! We have a 21-day return policy, which means you have 21 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

 

WAY OF EXCHANGE PRODUCT & RETURNABLE ITEMS CONDITION:

 

 

 

when you get your product if you mind that you need to exchange your product then you can contact us at, info@cartlos.com or call us at +1 201-361-5924. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package through which you can send back your product properly to us. we hope we will assist you all-time with the return of your product. we will provide you to exchange your product and also give you the right product for your demand.

 

 

 

Items that can be returned/refunded within 21 days of receiving must follow the criteria below:

 

 

 

Items are in the original packing with tags

 

Items are in brand new condition: unwashed, unused, and unaltered.

 

Faulty items damaged/broken, or soiled upon arrival.

 

Items received in the incorrect color.

 

 

 

To complete your return, we require a receipt or proof of purchase. You may also be required to provide proof of defective items prior to returning such as sending pictures via email.

 

 

 

If you request a refund, the purchase price (excluding delivery charges and/or discounts) will be refunded to you using the original payment method within 5 - 7 business days once we have received the returned item and confirm that it meets the conditions above.

 

 

 

If there is an issue with your return, you will also notify us as to why your return was rejected and why we cannot issue a refund. This typically only happens when we receive used products back that are in unsaleable condition.

 

 

 

OUR FEES FOR RETURN OR REFUND OF THE UNITED STATES

 

DAMAGES AND ISSUES ( DEFECTIVE PRODUCTS )

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong thing so that we can evaluate the issue and make it right. For Our Defective products, return is free shipping. It means your shipping fee is $0.00, and the Re-stocking fee is $0.00

 

 

 

For your responsibility ( Customer Remorse )

 

 

 

Please inspect your order upon reception and contact us immediately if the item you purchased by mistake doesn't need any more or wrong products to evaluate the issue and make it right. You have to bear a shipping fee is $5.99 for your remorse products. The Re-stocking fee is $0.00

 

 

 

HOW CAN YOU GET YOUR RETURN LABEL?

 

 

 

Damages and issues ( Defective Products )

 

 

 

. In the box

 

 

 

For your responsibility ( Customer Remorse )

 

 

 

. Download/print

 

 

 

How do customers return their products?

 

 

 

 

 

By mail.

 

 

 

REFUNDS POLICY

 

When your item qualifies is eligible for a refund (see conditions in RETURN POLICY), we will refund you within 5 business days.

 

 

 

Your refund will be issued to the same credit card or original method of payment that you used to order.

 

 

 

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

 

 

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

 

We will give a 100% refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below.

 

 

 

Your order will be submitted to either replace or refund if:

 

 

Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.

 

 

 

With our policy, within 7 days of you receiving the item, you can request a refund or a replacement in the following cases:

 

 

 

items are in the original packing with tags

 

 

items are in brand new condition: unwashed, unused, and unaltered.

 

 

Wrong product delivered in the order or part of the order is wrong.

 

 

The product has the wrong color as described.

 

 

Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.

 

 

You can send these pieces of evidence through email support Contact Us. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.

 

 

 

LATE OR MISSING REFUNDS

 

If you haven’t received a refund yet, check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cartlos.com.

 

 

 

CANCELLATION ORDER

 

 

 

You can change your orders as well as cancel them within 6 hours of successful payment. Orders will be processed within 6 hours and you cannot change or cancel them. If it has been more than 6 hours since the successful payment, please refer to our refund policy

 

 

 

To cancel or change your order information, please email us at info@cartlos.com

 

 

 

EXCHANGES

 

 

 

All products go through a quality control check before being sent to you – But just in case read below!

 

 

 

If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

 

 

 

Once the issue is verified to be correct, we will send you a replacement product

 

 

 

CONTACT US

 

Mailing Address: 4300 Stine Rd Ste 100 Bakersfield, CA 93313, United States

E-mail Address: support@cartlos.com

Phone Number: +1 201-361-5924