FAQ's

WHEN WILL I RECEIVE MY ORDER ?

 

 

 

All items are produced and shipped from our facility within 5 to 8 days from the time of purchase apart from the order processing time (48 hours). Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country.

 

 

 

 

 

WHERE IS MY ORDER ?

 

 

 

You can track your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships) In addition, you can simply enter your order # in the 'track packages' link listed in the support section of our website.

 

 

 

 

 

DO YOU SHIP INTERNATIONALLY ?

 

 

 

Currently, we are shipping only in USA         

 

 

 

 

 

YOUR PAGE IS NOT LOADING, WHAT IS HAPPENING ?

 

 

 

Please contact us and tell us about the issue you are facing so than we can fix it ASAP.

 

 

 

 

 

WHY DO I KEEP GETTING AN ERROR MESSAGE,  WHAT IS HAPPENING ?

 

 

 

Please contact us and tell us about the issue you are facing so than we can fix it ASAP.

 

 

 

 

 

I JUST NOTICED THAT I MISTAKENLY CHOOSE THE WRONG PRODUCT, CAN YOU SWAP MY PRODUCT ?

 

 

 

Please contact us as soon as possible so we know if there is a problem and can fix it for you. Remember, we strive to send out your product ASAP so act fast!

 

 

 

 

 

I JUST NOTICED THAT I MISTAKENLY CHOOSE THE WRONG SIZE, CAN YOU SWAP MY PRODUCT ?

 

 

 

Please contact us as soon as possible so we know if there is a problem and can fix it for you. Remember, we strive to send out your product ASAP so act fast!

 

 

 

 

 

I JUST NOTICED THAT I MISTAKENLY CHOOSE THE WRONG SHIPPING ADDRESS, CAN YOU SWAP MY PRODUCT ?

 

 

 

Please contact us as soon as possible so we know if there is a problem and can fix it for you. Remember, we strive to send out your product ASAP so act fast!

 

 

 

 

 

WHAT IS YOUR RETURN/EXCHANGE POLICY ?

 

 

 

RETURN

 

 

 

Safely pack the things within the original packaging that came with the merchandise. If the Products received is broken, please contact our Customer Service. All Products must be returned as good as it was.

 

 

 

EXCHANGE

 

 

 

So as to exchange a product please contact us at Email: support@cartlos.com and then we shall process your query.

 

 

 

 

 

WHAT HAPPENS IF THE PRODUCT WAS “RETURNED TO SENDER” ?

 

 

 

If your order has been listed as “UNDELIVERABLE” and returned back to us, we will ship it back to you with no additional shipping cost.

 

 

 

 

 

WHAT HAPPENS IF MY ITEM IS DAMAGED ?

 

 

 

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we'll refund you or send you a comparable item of your choice.

 

 

 

 

 

WHAT DO I DO IF I RECEIVED WRONG PRODUCT OR IF MY PRODUCT IS DEFECTIVE ?

 

 

 

We would like you to know that the fulfillment team are humans unlike some who give these tasks to robots. If this happens, then we are truly sorry. Please email us at: support@cartlos.com and let us know about your order number. Then we will take care of you and cover all costs of getting you the right product, by sending you a new one and pay for the other one's shipping back to us. That's why we will make sure to correct the issue ASAP! And we are very sorry of what occurred again!

 

 

 

If you have any more queries, please contact us.

 

 

 

CONTACT US

 

Mailing Address: 4300 Stine Rd Ste 100 Bakersfield, CA 93313, United States

E-mail Address: support@cartlos.com

Phone Number: +1 201-361-5924